Big Spa? Little Spa? The “Talent Management Shoe” Fits All Sizes

Kathy Miller Leslie Hunt , Miller Consultants

Leslie Hunt and Kathy Miller have extensive experience working together with large corporations to help manage their talent to achieve organizational goals. In 2006, Canyon Ranch Resorts and Spas approached them to create a leadership intern program that would enable them to develop leaders able to successfully launch the company’s new, healthy-living communities. Programs like this can be tailored to address any spa’s business model. The key is to have an effective, robust process and to use it, which means hiring the right people, putting them in the right jobs, motivating them to achieve their potential, and rewarding them in a way that is appropriate for each individual.

Included In:

• Business-building Track